Extend your runway. Fix what's breaking.
You run lean. That's not the problem. The problem is what happens when growth outpaces the systems holding your business together, and nobody's had time to look until something breaks.
Operational Runway is a focused, 3-month engagement that finds the specific gaps costing you time, money, or margin, and fixes them, before they become the thing that stops you from scaling at all.
The Problem This Solves
Most lean, product-based companies run the core cycle well. Design gets done. Product gets produced. It ships. You get paid. You repeat the cycle.
What doesn't get attention is everything just outside that cycle: the workflows nobody's documented, the one person who's the only one who knows how something works, the account relationship that's one missed compliance step from a chargeback, the reporting that tells you what happened last month instead of what's coming next month.
None of that shows up until it costs you something. Operational Runway finds it first.
How It Works
Every engagement starts the same way: a short discovery call where we walk through where your business is bleeding time, money, or attention. From there, we build a 3-month plan around whichever areas matter most for you specifically. Some clients need a full operational audit. Others need us focused on one or two things. Either way, the work is scoped to what you actually need, not a generic package.
Starting at $2,250/month. Fixed scope, flat fee, billed monthly. No hourly surprises.
The Five Areas We Look At
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Turning what one person knows into something the whole team can run. We document and streamline your order flow, fulfillment, and daily operations so the business doesn't depend on any one person being available.
When a global operations team needed a systems overhaul that actually stuck, not just another audit that sat on a shelf:"Her expertise with AP21 and NuOrder is another standout strength. Jennifer doesn't just manage these systems, she optimizes them."
- Tim Clothier, Global Business Systems & Logistics Manager
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Structural clarity for lean teams. We look at how work is distributed, find where the founder is still the bottleneck for routine decisions, and fix it.
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For companies working with major or key retail accounts: we stress-test your operations against routing guides, compliance requirements, EDI setup, and value-added services (VAS) like special packaging, labeling, or ticketing, so a new account doesn't turn into a compliance problem or a chargeback down the line.
When a new nationwide vendor needed EDI set up fast and right the first time, with no room for a costly first-shipment mistake:"When I got a new nationwide vendor on board with the brand, I knew I could trust Jenn to get the EDI process set up quickly and accurately the first time."
- Dustin Adams, Sales Representative, Doing Business
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Clearer visibility into what's actually happening in your business, so decisions aren't made blind. We build or refine the operational reporting that shows you cash flow and inventory issues while there's still time to act on them.
When chargebacks were quietly eating into margin, and speed-to-market was suffering alongside it:"She overhauled our chargeback review process and saved the business significant revenue while simultaneously improving our speed-to-market."
- Thomas Crampes, VP of Finance & Operations, Globe International USA
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When Sales lands a new account or Product launches a new SKU, the rest of the business needs to know it's coming. We build the handoffs so that happens automatically instead of by accident.
Not every engagement touches all five. That's the point, we scope to what's actually true for your business.
Want to see more of what clients say?
What This Isn't
We build the operations that keep the business stable and running. What we don't do: manage your ad spend, run marketing campaigns, or design your storefront. We focus on the operational engine that has to actually deliver on whatever your marketing promises.
Not Ready for 3 Months Yet?
A Systems Session gets you a real, actionable plan for whichever of these areas matter most to your business right now, no ongoing commitment required. Starting at $750, single working session.
Ready to find out what's actually costing you?
A short call tells us both whether this is the right fit, and if it is, exactly where to start.